What made it a bad experience?  Did you have to respond to an automated system too many times before getting a live person?  Were you put on hold for too long?  Did you deal with someone rude? 

Here.s a better question.  Are you guilty of the above?  Are you creating poor customer experiences?

You don.t have to.  Call your facility during a busy time, and take note.  If you are not pleased with the results, below are three tips to ensure excellent experiences for your customers.

1. Answer the Phone

Have someone trained to answer the phone within three rings and provide a warm greeting.  Below is ours,

.Thank you for choosing CourseTrends, this is Alan, how can I help you?. 

Call 512.236.0060 and if someone doesn.t answer the phone with the above greeting, I'll send you a Free CourseTrends USB Memory Key.

2. Be Nice

Be nice to your employees and they.ll be nice to your customers.  Be nice to your customers and they.ll keep coming back with their friends.  

And when customers complain - .I.m sorry, how can I help?" - goes a long way. Who cares whose fault it is, your customer is upset, understand how you can help them.

Here.s the best part ." it.s free!  It costs you absolutely nothing to be nice, to be respectful, or to say I.m sorry.

3. Have Fun

Everyone likes having fun.  Celebrate victories and accomplishments.  Have a record-breaking month of golf rounds or tournament sales?  Celebrate and take your team out for happy hour.  Increase your customer email database to 10,000?  Celebrate and give a gift to the 10,000 subscriber.

Want to learn more about creating memorable customer experiences, click here.

Need Results?  Call CourseTrends to generate at least a 400% ROI on every marketing dollar you spend!