"I have found that CourseTrends is simply capturing another audience of golfers that we were missing before and the financial rewards have been simply remarkable." - Rick Reid, Blackthorn Golf Club |
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What I learned from the Hyatt:For the past few years, my family and I have made an annual trip to the Hyatt Lost Pines, a great family resort about a 30 minute drive from our home. With a lazy river, pools and a golf course, it’s a great place where my family has made a lot of wonderful memories. During a recent visit, while floating down the lazy river with my wife and watching the kids jump in the water, I saw something that almost made me spill my cocktail. Out of the corner of my eye, I watched the Hyatt manager, wearing a suit on a 100-degree July day in Texas, pick up a piece of trash and then walk it a good 100 feet to the trashcan. That little moment hit me like a ton of bricks as the key to why the Hyatt is so good. I’ve always admired and enjoyed the place for being clean and having great service and good food at a great value. But, I realized that it all comes together when a manager will not only notice a piece of trash, but take care of it in the moment. That is a sign of a strong service culture and commitment to excellence. As I reflect on that, I wondered how many golf courses, how many businesses, run their operations in that way? I’ve talked to so many business owners that want growth, stellar service, and better sales, but they won’t get their hands dirty. They need to remember that the culture of an organization starts at the top and works its way down. Lead by example and your staff will surely follow. If you want more growth in your company, you need to put in the effort in a visible way so that everyone knows that every challenge belongs to everyone. To grow, you need to hire leaders who will set the example while training others to do it right. Setting an example is important, no matter what job title is on your business card. Click Here to request more tips to differentiate your facility today. Type "6 Tips" in the Comments. |
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