Call Center

Never Miss a Call with Our Tee Time Reservation Center

CourseTrends’ expert reservationists can answer your phones, 24 hours a day, 7 days a week, ensuring you never miss a call.

Let Us Answer Your Phone and Book Your Tee Times

It's happened many times. You're talking to golfers in your pro shop when the phone rings. Now, you're forced to decide who waits. Do you inconvenience the golfer in front of you by answering the phone? Or do you risk losing a booking by making the caller endure repeated rings? It's a no-win situation.

With CourseTrends' call center, you can focus on golfer(s) in front of you while our reservationists take every calls within 2-3 rings. Our call center team will answer questions and book tee times for you. What's more, you no longer have to limit bookings to business hours because our specialists, based in Austin, Texas, are available 24 hours a day, 7 days a week. When a call is received, our agents answer with your customized greeting, book your golfer’s tee times directly to your electronic tee sheet, and can secure the reservation with a credit card if required. Each golfer’s e-mail address and phone number will be recorded and added to your database.

• We use your customized greeting and reservation protocols • Experienced reservation agents with golf course experience
• We collect detailed customer data (name, address, phone, email, credit card, etc.) • Every call recorded for quality assurance
• Detailed reporting on calls and rounds booked each month • Allow your staff to maximize customer service and productivity

Complete the form below to request a
FREE phone system evaluation from CourseTrends!

"I am a golf course owner with a small staff. There are many times where I am the only staff member that's cooking hot dogs, ringing up customers, and handing out the carts. I can't tell you how happy I am when I am outside cooking or issuing golf carts and I come back inside and see the Reservation Center book a few more foursomes for me while I was busy. If you are at risk of losing money while trying to save money, the Reservation center is for you!"
-Chad Gibson, Deer Pass Golf Course

Our Working Process

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    Golf Marketing That Works For You

    CourseTrends Internet Marketing Solutions provide your golf facility with
    internet marketing tools to drive revenue, including:
    Customized in-depth web sites
    Email marketing
    Social media management
    Reservation call center
    Electronic tee sheet
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    Social Media Marketing
    Social Reputation
    Do you know what online reviewers say about your course? We can
    monitor, analyze and enhance your reputation across social media.
    Social Marketing
    CourseTrends can also help you use Facebook, Twitter, Instagram,
    Golf Advisor and more to increase business at your course.
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    Tee Time Reservation Center
    24 Hours a Day, 7 Days a Week
    Our tee time reservation center can answer inquiries and bookings
    for your course
    Improve Customer Service
    Free up your staff so they can attend to important customers that are
    physically in front of the clubhouse or your pro shop
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    The Golf18 Network
    Tee Time Distribution
    Network of more than 3,000 golf courses in all 50 states
    Used by more than 3 million golfers
    Greater exposure for your underutilized inventory
    You control your inventory, including the times and prices.
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    Tools that evolve with your marketing
    CourseTrends has super charged golf course marketing, giving you
    the tools you need to transform your business.
    (DIME) Dynamic Intelligent Marketing System
    Integrate information collected from your POS, Tee Sheet, website
    and other networks to help you understand your customers.